Ministry of Justice enters into a digital transformation which will change the relationship between the judiciary, the third-party services, the witness/victims and the defendants.
As for any government-related business, the GDS guidelines shaped the path to research. That means that this project is based on the users’ need.
1. Mapping users. I first started to map the third party services and the user’s type within each of these services. It helped me to figure out their high-level needs and where they are scoped in the program.
2. Meeting the users. For each feature, I met the relevant users and went to an in-depth interview. For some users, I used pre-existing design and prototypes to support the gathering of users’ need.
3. Playback. I bring back the learning to the stakeholders and provided mapping experiences and user-flow based on users’ needs.
4. I shared the outcomes with the UX Architect who build a solution following the playback session. Each solution went to a validation with the BAs, the Tech Architects and the BPOs
5. I user tested the prototypes with final users ensuring the formative testing and that the application meets their needs.
6. I carried the suggestion for amendments with another Playback session.
7. I also created a Kanban board on JIRA, based on the workflow and involved the BAs and BPOs to follow up the status of each feature.
Personas | Research plan | User needs | In-depth interview | Research playback | Experience mapping | User flow | Tree testing | Card sorting | User testing | Presentation to the stakeholders | Confluence/JIRA
Coming soon – under validation by Ministry of Justice