Lloyds Banking Group is a leading bank providing retail banking and commercial banking. Lloyds Banking has a policy of improving its digital products and services to customers.
I started the research by defining the users’ need and creating personas based on stakeholders interviews. I mapped experience to figure the pain point in the current process. After having identified the question, I planned the research and assessed the resources available. I build a prototype for the test. At the end of the testing, I reported the learnings and recommendations to the stakeholders
Mobile app – iOS/Android | benchmark | stakeholders’ interview | experience mapping | personas | scenarios | research planning | wireframes | prototypes | design | lab testing | in-depth interview | analyse of outcomes | report | presentation to stakeholders.
I used two prototypes. One for a mobile app and the other for a desktop application.