Ministry of Justice

Ministry of Justice enters into a digital transformation which will change the relationship between the judiciary, the third-party services, the witness/victims and the defendants. As for any government-related business, the GDS guidelines shaped the path to research. That means that this project is based on the users’ need. THE PROCESS 1. Mapping users. I first […]

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Lloyds Bank Group

Lloyds Banking Group is a leading bank providing retail banking and commercial banking. Lloyds Banking has a policy of improving its digital products and services to customers. THE PROCESS 1. I started the project by meeting the stakeholders to figure out the exact expectation. I validate the findings with the SCRUM-Master and the product owner […]

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Vodafone

Vodafone is one of a fifth biggest telecommunication company in the world As a provider of digital connection, Vodafone is always improving its services. Vodafone hired me to improve the usability and the engagement of its new digital services, including a new mobile app. THE PROCESS 1. I start with workshops to gather business requirements […]

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